Serco places high demands on ourselves in order to provide our partners with perfect service.
Our equipment is designed and built to the standards in force. We pay very close attention to operator safety and to the security of the installations on which, or in which, we have to work. We apply the same dedication and commitment when we work at our customer's locations.
SERCO is aware of our responsibilities and duties with respect to the environment, the respect of persons, the quality of materials, work conditions and the transparency that the company owes its partners. We keep our standards very high with respect to these issues.
SERCO also implements an ethics charter to ensure that its action systematically takes place within the strict protective framework of labor law. The charter prohibits us from calling on manufacturers of materials and components that do not possess the same ethics.
Internally, to enable everyone to give the very best of themselves, the company's principles of governance guarantee respect for everyone at their place in the company. Every single day, the company maintains its firm intention of being worthy of its customer's confidence; every single day, it wants to be able to guarantee that its principles are applied and are not subject to any exceptions. This vigilance and concern are due to the fact that the project is shared by everyone who works at SERCO.
In terms of safety, SERCO is committed to complying with all obligations, including hygiene, on the sites where it works, irrespective of the type of industry. It is committed to complying with all relevant rules and standards in force concerning site interventions and to regularly ensuring that its products comply with these norms by means of uncontested controls.
The safety imperative is at the forefront of requirements for which the company does not tolerate any compromise.
SERCO maintains a permanent, demanding quest for excellence in its quality objectives in order to offer the best products on the market in its category. Particularly by using non-toxic environmental friendly raw materials and components that are exclusively of French origin.
SERCO can establish the history of all its machines in order to provide accurate solutions for all the stages in their industrial life.
Added to our performance indicators, these elements enable us to continuously improve the quality of our services and to reply systematically to all requirements expressed, with the utmost accuracy. A sum of details gives rise to perfection. For us, perfection is not a detail. It is our priority.
To attain levels of perfection, we also pay very close attention and remain very much available. Otherwise we would be incapable of perfecting our products. For us, every request is unique. We bring together all the skills and all the professionalism we possess, in a multi-disciplinary approach to avoid neglecting any single aspect and for replying to everyone. For us, total dedication of our human and technical resources is the guarantee that we can provide high-performance customer service and high quality levels.
Our commitment to absolute transparency in our culture requires us to reply to any request for information and advice just as quickly as possible and with all our capabilities focused on providing the best possible solution.
Thanks to our strictly yet enthusiastically applied principles and methods, SERCO can commit itself, every single time, to offering an innovative catalogue at the forefront of progress, that contains high-quality, dependable, high-performance and exactingly controlled products.
With our teams of experienced technicians, highly skilled in mechanical, electronic, radiation protection and site organization fields, we can deploy all the human and technical resources we need for understanding your requirements and responding to them efficiently.
These qualities also enable us to guarantee the delivery schedules we have promised.
SERCO is fully available to share its experience with you and give you all its help in assisting with your projects and your development.
The company puts every member of its organization and all its energy into providing the service and excellence you expect from us.